Code of Conduct Pinnacle Sports believes it is very important that our customers know that our organization voluntarily abides by a set of ethical guidelines established by the gaming authorities where we hold our license. We call it our "Code of Conduct".
Compliance: Pinnacle Sports abides by the laws and regulations of Curacao and the Central Government of the Netherlands Antilles. Pinnacle Sports will maintain its business license and operate under the authority and within the extent of that business license at all times.
Consumer Privacy and Data Protection: Pinnacle Sports has designed all services to protect customer privacy and confidentiality. Pinnacle Sports has instituted controls to detect and eliminate fraud and to protect data from internal and external hacking. All instances of fraud (including credit card fraud) and hacking will be immediately reported to the appropriate agency in the offender's Country. Pinnacle Sports has an extensive Privacy Policy.
Truth in Advertising: Gaming and wagering rules and registration procedures are subject to change at the discretion of Pinnacle Sports. An outline of rules and regulations are available to the public online.
Dispute Resolution and Audit Trails: In order to provide timely and efficient dispute resolution, Pinnacle Sports retains detailed transaction records of all financial dealings. These records are archived and accessible at any time. Phone conversations and online transactions are recorded and archived to enable Pinnacle Sports to guarantee dispute resolution 100% of the time.
Limiting Access by Minors: Pinnacle Sports maintains adequate controls to prohibit minors from accessing our gaming system. These controls require customers to declare that they are of lawful age during the sign-up process.
Controlling Compulsive Gambling: Pinnacle Sports is committed to detecting and reducing compulsive gambling and a link to Gamblers Anonymous shall be present on the Web site at all times.
Banking and Transaction Processing: Pinnacle Sports conducts its banking and financial affairs in accordance with accepted standards of internationally recognized banking institutions. Pinnacle Sports adheres to all jurisdictional laws pertaining to transaction reporting.
Payouts: Pinnacle Sports maintains customer balances in cash, or cash equivalent, ensuring that 100% of each customer's balance is available for immediate withdrawal. In addition, Pinnacle Sports is committed to prompt payment of all customer withdrawals.