Pinnacle Sports Poker allows players to play against other players in real time. Pinnacle Sports facilitates this and handles all financial transactions but does not participate in any games.

Yes, you must be a registered member of Pinnacle Sports to play Poker. Getting started is easy and it only takes a few minutes to complete the application form to receive your free user name and password. Simply click here to complete the application form to open your account and a unique Pinnacle Sports Client ID will be emailed to you immediately.

By opening a Pinnacle Sports account you will automatically gain access to the Internet’s leading online sportsbook, award-winning casino and our multi-player poker room without the need to register again. All funds credited to your Pinnacle Sports account will be held in a single, virtual wallet which you can use to transfer to Poker or the casino at anytime.

As a Pinnacle Sports customer, you just need to download the poker software and sign up by registering a screen name. Once you have downloaded the software it is possible to enter the Lobby and to watch real games before signing up or registering a screen name.

If you are not a Pinnacle Sports member, you need to register a Pinnacle Sports account, before you download the free poker software. You will be able to register a Poker screen name during the account sign up process or alternatively through the poker Lobby. Getting started is easy and it only takes a few minutes to complete the application form to receive your free user name and password by clicking on the ‘Join Now’ link on this web site. Simply complete the application form to open your account and a unique Pinnacle Sports Client ID will be emailed to you immediately.

You can choose whatever poker screen name as long as it is unique and is neither obscene nor offensive. Your Poker Screen Name must be from 3 to 10 characters in length, using letters, numbers and these characters $@_*+- only. Please note that once chosen, the poker screen name cannot be changed.

No, it can be deleted. Further software upgrades will occur automatically. Please note that to be able to download the software and install any future upgrades successfully, you will need administrator privileges to your machine. If you do not have administrator rights, you will not be able to install the free poker software or any future upgrades.

No, the software only contains what is necessary to enable you to enjoy a realistic and enjoyable poker playing experience in a safe and secure environment against real players.

The only data recorded during your poker sessions are those that you volunteer, and which are related to your normal game playing activities, such as hand history. For further details, see our extensive Privacy Policy.

Yes, you have the option to play for real money or just for fun. To play for fun visit our FunMoney tables. These are clearly identified as the Table Name starts with 'FunMoney'.

The currency of Pinnacle Sports Poker is Euro (EUR). If you hold a non-EUR account at Pinnacle Sports, you can still play in the poker room but any funds that you transfer to Pinnacle Sports Poker will be automatically converted into the equivalent amount in EUR using the daily exchange rate at oanda.com. When transferring EUR funds from Pinnacle Sports Poker to your Pinnacle Sports account, your poker chips will be automatically converted back into the equivalent amount in your local currency using the current daily exchange rate at oanda.com.

First, you must have funds in your Pinnacle Sports account. Then, after logging into your Pinnacle Sports account, go to the Cashier section of the Web site. Use the drop down menu to select ’Transfer To Poker’ and click ‘Go’. Follow the instructions on the screen, complete the form and select ’Submit’. If your transfer request is successful, the funds will be available for you in the poker room immediately.

Please note: The currency of Pinnacle Sports Poker is Euro (EUR). If you hold a non-EUR account at Pinnacle Sports, you can still play in the poker room but any funds that you transfer to Pinnacle Sports Poker will be automatically converted into the equivalent amount in EUR using the daily exchange rate at oanda.com. When transferring EUR funds from Pinnacle Sports Poker to your Pinnacle Sports account, your poker chips will be automatically converted back into the equivalent amount in your local currency using the current daily exchange rate at oanda.com.

For your added security, transfers from Poker may be reviewed by our Poker team and can take up to 24 hours to process during normal business hours.

When you transfer funds to the online Poker room, the amount you can transfer will depend on how you funded your personal betting account. The limits per deposit method are shown below in Euros (EUR). If you hold a non-EUR personal betting account, the equivalent amount in your local currency will apply using the daily conversion rate taken from www.oanda.com

Please note that the Poker transfer limits may not necessarily reflect the maximum deposit amount for a particular payment method. It is intended that these limits are to act as a guideline only and actual limits may vary. Pinnacle Sports reserves the right to alter the default limits without prior notice and at its sole discretion.

Cashier’s Cheque, Draft or International Postal Order by FedEx:
Cashier’s Cheque, Draft or International Postal Order deposits may not be transferred to Poker within the first 21 days from the date of deposit to your personal betting account. These restrictions apply to the first and second deposits by this method only. Thereafter, a daily limit of €1,000 and a weekly limit of €5,000 apply.

ClickandBuy:
For 45 days after your first ClickandBuy deposit, you may transfer a maximum of €100 daily, €500 weekly and €1,000 monthly to Poker. After 45 days, transfer limits increase to €200 daily, €1,000 weekly and €5,000 monthly.

Credit and Debit Cards – including Chinese Debit Cards:
A maximum of €200 may be transferred to Pinnacle Sports Poker until the required credit/debit card information has been submitted and approved.

For the first 45 days after your credit/debit card deposit, you may transfer a maximum of €500 daily, €2,000 weekly and €5,000 monthly to Poker, provided that your credit card is authorized.

After 45 days, transfer limits increase to €1,000 daily, €4,000 weekly and €10,000 monthly, provided that your credit card is authorized.

INSTADEBIT:
When making your initial deposit by INSTADEBIT, funds may not be transferred to Poker within the first 7 days from the date of deposit. These restrictions apply to initial INSTADEBIT deposits only. Thereafter, a daily limit of €1,000 and a weekly limit of €5,000 apply.

Sofortüberweisung:
When making your initial deposit by Sofortüberweisung, funds may not be transferred to Poker within the first 9 days from the date of deposit. These restrictions apply to initial Sofortüberweisung deposits only. Thereafter, a daily limit of €1,000 and a weekly limit of €5,000 apply.

Combined Methods:
If you use a combination of methods to fund your Pinnacle Sports account, the lowest limit will be applied according to the restrictions listed above.

Please note that for any deposit method not listed here, a daily limit of €1,000 & a weekly limit of €5,000 would apply for transfer to Poker.

Any welcome bonus credited to your account may not be transferred to the online Poker room until the bonus requirements are met. All sign up bonuses at Pinnacle Sports are subject to the client placing the deposit in action at least three times for sports wagers. For the online casino, bonuses must be staked at least six times the amount of the initial deposit. The initial deposit and bonus must remain in the account for a minimum of 30 days. Please see our New Player Bonus section for the complete bonus terms and conditions. Once these requirements have been met, you may transfer your sign up bonus to your Poker account.

To transfer your chips from Pinnacle Sports Poker, simply click on Cashier from any game within the poker client, or the poker lobby, and select ’Transfer From Poker’. Then simply enter the amount you wish to transfer and submit the request to complete the transaction.

Alternatively, go to the Cashier section of the Web site after logging into your Pinnacle Sports account. Use the drop down menu to select ‘Transfer From Poker’ and click ‘Go’. Follow the instructions on the screen, complete the form and select ’Submit’. If your transfer request is successful, the funds will be transferred from Poker and be available for you in your Sportsbook account.

Remember that whenever you leave Pinnacle Sports Poker your money remains in the poker room until your next visit or until you make a transfer back to the sportsbook.

Please note:  The currency of Pinnacle Sports Poker is Euro (EUR). If you hold a non-EUR account at Pinnacle Sports, you can still play in the poker room but any funds that you transfer to Poker will be converted into the equivalent amount in EUR automatically using the daily exchange rate as listed on OANDA.com. When transferring EUR funds from Pinnacle Sports Poker to your Pinnacle Sports account, your poker chips will be converted back automatically, using the current daily exchange rate as listed on OANDA.com.

You can play 9 different games at Pinnacle Poker Tables. These are: Texas Hold'em, Omaha, Omaha High/Low, Sökö, 7-card stud, 7-card stud High/Low, 5-card draw, 2-7 triple draw & 32-Card Draw.

You will find complete User Rules with terms and conditions for your participation in the game, rules for the different card plays that we offer and tournament rules by clicking here.

We recommend that all our players visit the Pinnacle Sports Poker School. Here you will find the rules, an introduction to the game Texas Hold'em and some tactical tips on how the game is played. Even experienced players should find information of interest. For all other games there are Rules on the Pinnacle site.

In the Lobby you can view all the tables for all 8 different types of poker games. If you highlight a table you can see who is playing and how many chips all the players have. From here you can go to the table you desire, either by double-clicking on the table or by highlighting it and pressing the Go To button. To join the game you simply click on an empty seat and buy chips. If all seats are full you can add your Player ID to the Waiting List, which will alert you when a seat becomes available.

As soon as 2 active players (anyone who is shown as "away" is considered inactive) are seated at the table the game will start in 30 seconds.

No, the only way to do this is to first leave the table and then come back. You will then be treated as new player and if there are players on the Waiting List, you may not be able to join the game again immediately.

If you wish to register for a tournament; put the marker on the desired tournament in the poker lobby and click on the "Register" button.

You will get a confirmation of your registration and the tournament you are registered for will show in bold text. Once you have registered, the "Register" button will change to a "Deregister" button in case you want to cancel your registration.

Once the tournament starts, the table you are allocated to will open automatically if you are logged in to the Poker software or as soon as you log in. If you are not logged in to the Poker software, and do not log in to join the tournament while it is running, you will still be seated and blinded out until all your chips are used and you are eliminated from the tournament.

Please remember to check the rules of the tournament to see how long before the tournament starts registration closes. If you are unable to participate in a tournament for which you have registered, you have to deregister within this time window. If you do not deregister in time, you will forfeit the buy-in and fees, even if you do not participate!

Yes, but first you must have your hand history option enabled.  You can do this by clicking on "Options" in the Poker Lobby and then on "Hand History Options".  Once there, you have two options for saving your hand history:

1. By selecting "Log Hand History to Socket", you can download all your hands into programs such as "Poker Tracker" or "Poker Evolver" directly, to further analyze your hands;
2. By selecting "Log Hand History to File", you are able to save all your hands in a folder on your machine, by selecting the designated folder manually and then setting the amount of days you want to keep your hand history before it is deleted automatically.  Once you have chosen this option, you can access your hand history by going to "File" and then to "View Hand History" in the Poker Lobby, or by accessing the folder manually on your machine.

NOTE:  In order to save your hand history successfully, you have to have admin rights to your machine!

Pinnacle Poker uses a weighted contributed rake system. One VIP point is rewarded for each €0.50 that has been contributed in rake. When a player bets money into the pot, he/she also contributes an amount into the rake. The amount of VIP-points awarded to the player per hand is based on the player’s contribution into the pot and consequently into the rake. If the player’s rake contribution is less than €0.50, then the player is awarded with the partial VIP-points. The maximum rake that can be taken from the pot is €3, thus the player can earn up to 3 VIP-points per hand. The players that do not contribute any money into the pot are not rewarded with any VIP-points.

VIP points are also awarded for participation in tournaments. If you participate in a scheduled multi-table tournament or a Sit & Go you will receive 1 VIP point for each €0.50 paid in tournament fee.

No VIP points will be awarded, if VIP points are used to settle the tournament buy-in cost.

VIP Points can be used to settle tournament buy-in costs for any tournament where this is noted.

Yes, it is possible to play at different tables at the same time (however, the software is rather demanding on your computer so it may not work for everyone). When it is time to act at a table, the table will "pop-up" in front of the other table. Playing at two tables is only recommended for experienced players and you must make sure that you are not slowing down the games for the other players.

All our FunMoney games are absolutely free of charge. If you play for real money a small charge - called rake - is taken from the pot. Only pots where there is a flop (in Texas Holdem or Omaha) or a third card is dealt (in Soko) or a fourth card is dealt (in 7-stud) or a draw is made (in 5-Draw) are raked. Only players who are dealt cards (active players) are counted as being seated.

No Limit, Pot Limit
€0.05 per € 1.00 and capped at € 0.75 for 2 players, € 2.00 for 3-4 players and € 3,00 for 5-10 players. Pots smaller than € 2.00 will have a rake of € 0.01 per € 0.20.

1/2 Pot Limit
€0.05 per € 1.00 and capped at € 0.75 for 2-3 players, € 2.00 for 4-5 players and € 3,00 for 6-10 players. Pots smaller than € 2.00 will have a rake of € 0.01 per € 0.20.

Fixed Limit and Spread Limit (€0.02/€0.04 to €0.50/€1.00)
€ 0.05 per € 1.00 and capped at € 0.75 for 2-3 players and € 1.00 for 4-10 players. Pots smaller than € 2.00 will have a rake of € 0.01 per € 0.20.

Fixed Limit and Spread Limit (€1.00/€2.00)
€ 0.25 per € 5.00 and capped at € 0.75 for 2-3 players and € 2.00 for 4-10 players.

Fixed Limit and Spread Limit (€2.00/€4.00 and up)
€ 0.50 per € 10.00 and capped at € 0.75 for 2-3 players and € 2.00 for 4-10 players.

Pinnacle Sports Poker’s main priority is to create a secure gaming environment that offers unbeatable value to our customers. We do everything to make sure that our games are fair and honest. Pinnacle Sports Poker does not participate in any poker games and only hosts the games.

If you get disconnected during play the software will attempt to reconnect you automatically and return you back to your seat. Since you sometimes may have connection problems with your Internet Service Provider (ISP), we recommend our players to have an alternative ISP in case of a connection problem.

If you do not act when it is your turn while still in the pot you will be marked away thus you will check if possible and fold to any bet.

In the unfortunate event in which you can not act due to a disconnection, you might get treated as “Artificial all-in”, which means that you will be marked as all-in as if you have run out of chips when you placed your last bet/called and thus only be eligible for the pot up to the point when you last invested money. Please note that “Artificial all-ins” only can occur in Fixed Limit ring games and not in any other betting types (Pot Limit, No Limit etc) or in tournaments.

Most likely you haven't answered a dialogue box and the table has popped up in front of it. To be able to act you need to minimize the table, answer the question and then open the table again.

If a server stops working, then all hands in play will be cancelled. The players’ chips will be returned to the respective poker account as soon as the server is restarted. The last hand will be cancelled if it had not been approved by the database. This can also be seen in the hand history on the bottom line as "This hand did not end. This hand has been cancelled". In tournaments, the game will be frozen and restarted automatically after a few minutes. If the tournament cannot be restarted, the remaining players will equally share the pot irrespective of the amount of chips they had at the time.

Windows Vista players are able to download and play poker at Pinnacle Sports Poker but please be aware that Windows Vista prevents any subsequent automated updates to the software. Therefore, when upgrades are made to the poker client each month, Windows Vista users must re-install the poker client to continue playing.

Windows Vista users are recommended to play the Web based client instead.

At the moment the download version of the Poker Client can only be run under Windows.

The web client will be downloaded to the local computer in the background and will then start automatically. It doesn't need to be installed manually. The first time the web client is started, the size of the downloaded files is about 5 Mb. This information is stored in the cache and the next time the user starts the client from the same web page, a check is done to see if there is a new version. If there is no new version, the cached information will be used and no additional download is needed.

The browser version of the poker client is not installed as an application on your PC and there will be no installed program visible from the start menu. It must be started from the web page each time you wish to play.

The browser based version of the poker client uses a signed applet which lets the applet act just like the downloadable poker client after the user has agreed to trust the signed code.

Yes, the web version of the Pinnacle Sports Poker client offers almost the same features as the downloadable poker client. It is only not possible to save passwords, user notes or hand histories when accessing Pinnacle Sports Poker via the browser based web client.

If you do not have Java Runtime Environment (JRE) installed on your PC and you are using a browser listed in the System Requirements, you will be redirected to a download page where you can obtain the latest version of the Java Runtime Environment. We have seen problems with certain versions of browsers that have problems with this functionality so we recommend you to have the Java Runtime Environment installed before running the web client.

If you are connecting to the web version of the poker client, your firewall must be configured in the same way as the normal client.

Yes, upgrades are updated automatically. However, you may be required to restart your browser to apply the update.

Yes, our customer care representatives are available to assist you 24 hours a day, 7 days a week. Please email us with any of your questions at csd@pinnaclesports.com.

Please remember to include your Client ID together with as much information as possible about your query, including any related ticket numbers, to help us resolve the issue as quickly and efficiently as possible.