Welcome to the Pinnacle Sports cashier help section.
At Pinnacle Sports, we are committed to making your Internet betting and online gaming experience as easy and enjoyable as possible. With this in mind, we have compiled a list of the most common questions we are frequently asked about our safe and secure cashier and the many payment solutions offered. Please choose from the list below;
There is no minimum deposit amount required to open an online account with Pinnacle Sports. Some payment solutions have minimum deposit limits and the minimum deposit amount required to receive a sign up bonus is USD$250 or the equivalent amount in your local currency.
When you register for a Pinnacle Sports account, you will be asked to select your preferred currency. Please select carefully as it is not possible to change currency information once your account has been funded. You may fund your Pinnacle Sports account using the following currencies:
The currency of Pinnacle Sports Poker is Euro (EUR). If you hold a non-EUR account at Pinnacle Sports, you can still play in the poker room but any funds that you transfer to Pinnacle Sports Poker will be automatically converted into the equivalent amount in EUR using the daily exchange rate at oanda.com. When transferring EUR funds from Pinnacle Sports Poker to your Pinnacle Sports account, your poker chips will be automatically converted back into the equivalent amount in your local currency using the current daily exchange rate at oanda.com.
The currency of the Pinnacle Casino is USD. If you hold a non-USD account at Pinnacle Sports, you can still play in the Pinnacle Casino but any funds that you transfer to the Casino will be automatically converted into the equivalent amount in USD using the daily exchange rate at oanda.com. When transferring USD funds from the Pinnacle Casino to your Pinnacle Sports account, your chips will be automatically converted back into the equivalent amount in your local currency using the current daily exchange rate at oanda.com.
The daily conversion rate used by Pinnacle Sports is obtained from www.oanda.com. The OANDA rate we use is the standard inter-bank rate. Pinnacle Sports does not receive this rate on currency exchanges therefore on transfers between accounts of different currencies there will be a surcharge of 2.75% of the total amount transferred.
Please note that the conversion rate from OANDA and that used by your credit card company or any other money transferring agency may differ. As a result, Pinnacle Sports does not accept any responsibility for any differences in the exchange rate charged.
Yes, but only if your account has never been funded. Please contact our Customer Service Department by e-mail at csd@pinnaclesports.com including details of your Client ID and the new currency you would like to change your account to.
If you have ever made a deposit to your Pinnacle Sports account, the currency cannot be changed. However, a new Pinnacle Sports account may be opened to replace your existing account. Please advise our Customer Service Department by e-mail at csd@pinnaclesports.com and include your existing Client ID and your new currency preference.
Any funds held in your existing account will be converted to your preferred currency using the daily OANDA inter-bank and transferred to your new Pinnacle Sports account. Please note that there will be a surcharge of 2.75% of the total amount transferred.
Yes. All funds deposited to an account must be sent and received in the same name as the account holder. Funds received by Pinnacle Sports sent by someone other than the account holder will not be accepted. Winnings will also only be sent in the same name as the account holder.
Furthermore, the name and address you enter when registering for an account will be used to send your winnings to you. Banks will not process these payments if the name of the account holder listed on your bank account is different to your Pinnacle Sports account.
Pinnacle Sports works with a carefully selected network of trusted ecommerce partners and leading financial institutions across the world. This enables us to provide a comprehensive selection of the most popular online payment methods which are listed below:
For your added security, Pinnacle Sports uses 128-bit certificate-based encryption to protect the details of all of your financial transactions over the Internet. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
PLEASE NOTE: All funds deposited to your Pinnacle Sports account must be sent and received in the same name as the account holder. Funds received by Pinnacle Sports sent by someone other than the account holder will not be accepted.
PLEASE ALSO NOTE: Any deposit made to an account without a minimum amount of wagers placed will incur both the deposit and the withdrawal fee. Fees include those incurred by Pinnacle Sports that are normally absorbed and not charged to the client.
Pinnacle Sports has earned an industry-leading reputation for providing the quickest payouts online. Pinnacle Sports works with a carefully selected network of trusted ecommerce partners and leading financial institutions across the world. This enables us to provide a comprehensive selection of the most popular online payment methods which are listed below.
For your added security, Pinnacle uses 128-bit certificate based encryption to protect the details of all of your financial transactions over the Internet. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
PLEASE NOTE: Except for clients using our free account to account transfer service, each Pinnacle Sports' client receives one free withdrawal per calendar month. And, there is no minimum amount required for your free withdrawal and you may use any of your authorized withdrawal methods.
All winnings derived from a deposit later reported as non-sufficient funds (NSF) or that cannot be collected for any other reason by Pinnacle Sports will be void. For accounts with minus balances, any pending plays, whether from the NSF deposit or not, will be cancelled. If the NSF deposit is subsequently cleared, the client is eligible to receive payment for his original deposit only. This policy applies to any remaining balance in the account, whether directly or indirectly derived from the NSF deposit.
Except for clients using our free account to account transfer service, each Pinnacle Sports' client receives one free withdrawal per calendar month. And, there is no minimum amount required for your free withdrawal and you may use any of your authorized withdrawal methods.
All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected. Bank Wire Transfers in USD will incur a $25 USD fee. Withdrawals in USD using NETELLER, Moneybookers, myCitadel, WebMoney or INSTADEBIT will incur a $15 USD fee. Cheque Withdrawals in CAD will incur a $30 CAD fee. For information on the applicable fees for all other currencies, please select your preferred currency from the list on the Cashier Information pages of this Web site. Please see the FAQ for each withdrawal method for additional information.
To make a deposit by bank wire transfer you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu and select Bank Wire Transfer Deposit and click ‘Go’.
Follow the instructions on the screen and depending upon your choice of currency, the bank wire instructions will either be displayed on screen or emailed to your registered email address. Please note that depending on the currency of your account, more than one bank may be available to send your bank wire transfer to. In addition, bank wire instructions are for bank wire transfers only. They are not valid for Cash, Cheque, ATM, or any other method of funds transfer. Please be aware the use of these instructions to send funds using any method except a bank wire may result in significant delays crediting your deposit.
To avoid delays in the crediting of your deposit once you have sent your wire, please log into your account as above and select Bank Wire Transfer Deposit. Follow the instructions on the screen to report your wire transfer deposit. Please do not email our Customer Service Department as this will delay your deposit.
It usually takes 1 - 3 business days for a local bank wire transfer to arrive or 3 – 5 business days for an International bank wire transfer. As soon as the amount transferred is received at our bank, the funds will be credited to your Pinnacle Sports account.
Please note that Pinnacle Sports will credit your account with the funds plus any bank fees paid for transfers upon receipt of your bank wire transfer if they are equal to or greater than;
Yes. You can receive a bank wire transfer but it will be made out to the Pinnacle Sports’ account holder’s name only. To send your wire we require the complete information from your bank (name and address), your bank account number, any IBAN/BIC/ABA/Swift/Routing Numbers/Sort Code or Bank Branch Numbers coupled to your account and your address as registered at the Bank. You will receive an email confirmation when your withdrawal is processed.
Before requesting your withdrawal, please make sure your personal details are correct by using the Account Details option in your account. Only one bank wire may be processed per day per client.
Bank wire transfers are processed within 24 hours, Monday to Friday, not including public holidays. It then usually takes 1 - 3 business days to receive a local bank wire transfer or 3 - 5 business days to receive an International bank wire transfer.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for bank wire transfers the fee is $25 USD (or the amount listed for your local currency).
To make a deposit by Instant Bank Wire transfer you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility. After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu and select Bank Wire Transfer Deposit and click ‘Go’.
Follow the instructions on the screen and depending upon your choice of currency, the bank wire instructions will either be displayed on screen or emailed to your registered email address. Please note that depending on the currency of your account, more than one bank may be available to send your bank wire transfer to.
To report your Instant Bank Wire deposit, please log into your account as above, select Bank Wire Transfer Deposit and follow the instructions on the screen. Please do not email our Customer Service Department as this will delay your deposit. Instant Bank Wire deposits are immediately credited to your Pinnacle Sports’ account allowing you to bet in the Sportsbook or play in the Casino before the transaction clears our bank.
When making an Instant Bank Wire Transfer, your bank will give you the option to provide a reference as part of the transfer. Your Unique Reference ID is provided in the ‘Send a Bank Wire’ information of your account Cashier. Your Unique Reference ID must be included in the bank wire information to avoid significant delays in confirming receipt of your deposit.
A hold is placed on all funds sent using Instant Bank Wires, including all winnings from the deposit, until Pinnacle Sports receives confirmation the deposit has cleared. Instant Bank Wire deposits normally take 2 – 3 banking days to clear. This is a guideline only as the timeframe to clear your Instant Bank Wire may be longer. Clients may not withdraw until the deposit has cleared. Deposits not received within 7 calendar days for any reason are subject to our “Non Sufficient Funds Return Policy”.
Clients using our Instant Bank Wire deposit option accept the Terms and Conditions for these deposits and the withdrawal limitations applied until the funds are received.
To make a deposit by cashier’s cheque, bank draft or International postal order, you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu and select ‘Cashier Check Deposit (Fed Ex)’ and click ‘Go’. Click on ‘Step 1: Instructions to Send a Cashier Check’ and complete instructions will be sent automatically to the email address registered on your account.
To avoid delays in the crediting of your deposit once you have sent your cheque, please log into your account as above and select ‘Step 2: Report your Cashier Check Deposit’ and follow the instructions on the screen. Please do not email our Customer Service Department as this will delay your deposit. Once the cheque is received, the funds will be credited to your Pinnacle Sports account.
You may use our Federal Express account for payment of shipping costs on deposits of a minimum of $1,000 USD or $1,200 CAD. If you choose to use our Federal Express account for deposits of less than $1,000 USD or $1,200 CAD, your account will be debited $25 USD or $30 CAD. Please include your Client ID, name and address when sending your cheque.
PLEASE NOTE: A hold is placed on all funds sent via a cashier's cheque for 12 banking days. Withdrawal requests which reduce your balance below the amount of the cashier's cheque will not be processed.
Yes, but only if the currency of your Pinnacle Sports account is in CAD. Withdrawal requests by cashier’s cheque are processed directly from your Pinnacle Sports account and you will receive an email as confirmation when your withdrawal is processed. You will also receive another email when your payment is sent together with details of your Federal Express tracking number. Depending on your country of residence, cheque clearance times may vary.
Please note that cheques are written in the account holder’s name only and we require a full mailing address (not a P.O. Box) and phone number for the Federal Express airway bill. Before requesting your withdrawal, please make sure your personal details are correct using the Account Details section of your account.
Cheques may be requested for up to $3,000 CAD per transaction up to a maximum of $9,500 CAD per 7 days. Only one cheque may be requested each banking day. As an alternative, bank transfers may be processed for any amount.
Please note that cheque requests for $50 CAD or less will be sent using registered mail. You may expect delivery within approximately two weeks.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for a cashier’s cheque sent by Fed Ex, the fee is $30 CAD.
Chinese Debit Cards are a fast and easy method to make direct deposits to your Pinnacle account. Funds can be deposited in Yuan Renminbi only. Daily limits are ¥ 5,000 RMB and ¥ 40,000 RMB per month. For additional information, please visit the www.PayPinnacle.com Web site.
To make a deposit by Chinese Debit Cards you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
Please visit www.PayPinnacle.com for further information. If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note that clients must submit a Credit/Debit Card Authorization Form the first time each debit card is used, with a copy of your picture identification and debit card, front and back. The form and all required information will be emailed once your debit card has been accepted.
For your security and the protection of Pinnacle Sports, only scanned documents securely uploaded from the Web site will be accepted. The transmission and storage of all data is protected using the very latest firewall and 128-bit certificate-based encryption technology. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Chinese Debit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Please do not include the 3 digit CVV2 or CVC2 Card Security Code when scanning the debit card information. This number is located on the back of your debit card. Either delete this information from the scan or cover these numbers before scanning the back of your card. Please ensure your complete signature and all necessary information is fully legible before submitting any information.
Documents should be uploaded within three days of the initial transaction with each card. No withdrawals will be processed without the proper debit card information held on file and approved by Pinnacle Sports.
Due to a change in the policy return of our debit card processing company, Pinnacle Sports is unable to return funds to your debit card. Within three days of your deposit and before any withdrawal is processed, Pinnacle Sports must receive legible copies of the debit card, front and back, a valid identification with picture ID, and a completed Debit Card Authorization Form.
Please note that withdrawals from accounts with Yuan Renminbi debit card deposits are processed by myCitadel, NETELLER or NETELLER (1-PAY).
To make a deposit by Credit Card you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu and select Credit Card Deposit (you paying us) and click ‘Go’. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note that with the exception of Pounds Sterling (GBP) and Euro (EUR) accounts, credit card deposits will be processed in USD and converted to the equivalent in your local currency using the daily rate at www.oanda.com. The minimum credit card deposit is $50 USD, £25 GBP and €40 EUR. The maximum aggregate credit card deposit in any 30 day period is $5,000 USD, £3,000 GBP and €4000 EUR.
Please note that clients must submit a Credit/Debit Card Authorization Form the first time each credit card is used, with a copy of your picture identification and credit card, front and back. The form and all required information will be emailed once your credit card has been accepted.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Credit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Please do not include the 3 digit CVV2 or CVC2 Card Security Code when scanning the credit card information. This number is located on the back of your credit card. Either delete this information from the scan or cover these numbers before scanning the back of your card. Please ensure your complete signature and all necessary information is fully legible before submitting any information.
Documents should be uploaded within three days of the initial transaction with each card. No withdrawals will be processed without the proper credit card information held on file and approved by Pinnacle Sports.
Due to changes in VISA and MasterCard rules, Pinnacle Sports is unable to return funds to member credit cards. Within three days of your deposit and before any withdrawal is processed, you must upload legible copies of the credit card, front and back, a valid identification with picture ID, and a completed Credit Card Authorization Form.
Please note that withdrawals from accounts with credit card deposits are processed with a cheque (CAD accounts only), bank wire transfer with the exception of RMB accounts, INSTADEBIT (CAD accounts only), myCitadel, (SEK, GBP, RMB and selected countries that use the EURO as their currency) Moneybookers (RMB accounts only) or NETELLER.
No. Clients must only submit a Credit/Debit Card Authorization Form the first time each unique credit/debit card is used, with a copy of your picture identification and credit/debit card, front and back. The form and all required information will be emailed once your credit card has been accepted.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
There is no fee incurred when using your credit/debit card to deposit funds. All transactions appear as purchases and Pinnacle Sports absorbs any processing fees.
To make a deposit by VISA Delta Debit Card you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select Maestro, Delta Debit Card Deposit and click ‘Go’. From the drop down menu select VISA Delta. Follow the instructions on the screen to complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. The minimum debit card deposit is £25 GBP. The maximum VISA Delta Debit card deposit is £2,500 GBP per transaction up to £5,000 GBP per day and a maximum of £20,000 GBP per Month
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit – Maestro, Delta Debit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Due to a change in the policy return of our debit card processing company, Pinnacle Sports is unable to return funds to your debit card.
Withdrawals from accounts with Delta Debit card deposits are processed by bank wire transfer, myCitadel or by NETELLER. No withdrawals will be processed without the proper debit card information submitted to Pinnacle Sports including a completed and approved Credit/Debit Card Authorization Form on file, with a copy of your picture identification and debit card, front and back.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Maestro, Delta Debit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
An Instant Bank Transfer by INSTADEBIT is a fast and secure way to transfer funds from your CAD personal bank account to your Pinnacle Sports account. The only requirement is a valid checking account. Deposits made using INSTADEBIT are accepted without charge by Pinnacle Sports. For information on any INSTADEBIT client fees and account options, please contact INSTADEBIT.com directly.
To make a deposit by Instant Bank Transfer you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select INSTADEBIT Deposit and click ‘Go’. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle account. A hold is placed on all funds sent using INSTADEBIT, including all winnings from the deposit, until Pinnacle Sports confirms the deposit has cleared. INSTADEBIT deposits normally clear in 5 banking days.
For information on any INSTADEBIT client fees and account options, please contact INSTADEBIT directly.
Yes. If you deposit funds to your Pinnacle account using INSTADEBIT, payouts will be processed back to INSTADEBIT up to the amount originally deposited. You may also withdrawal funds in excess of the amount deposited to your INSTADEBIT account.
Withdrawal requests are processed from your Pinnacle Sports account. The maximum INSTADEBIT withdrawal is $12,000 CAD per transaction per day. There is no maximum amount you may withdraw per month. Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for INSTADEBIT the fee is $18 CAD. A hold is placed on all funds sent using INSTADEBIT, including all winnings from the deposit, until Pinnacle Sports confirms the deposit has cleared. INSTADEBIT deposits normally clear in 5 banking days.
To make a deposit by Maestro/Switch Debit Card you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select Maestro, Delta Debit Card Deposit and click ‘Go’. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. The minimum debit card deposit is £25 GBP. The maximum Maestro/Switch Debit card deposit is £2,500 GBP per transaction up to £5,000 GBP per day and a maximum of £20,000 GBP per Month.
Withdrawals from accounts with Maestro/Switch deposits are processed by bank wire transfer, myCitadel or by NETELLER. No withdrawals will be processed without the proper debit card information submitted to Pinnacle Sports including a completed and approved Credit/Debit Card Authorization Form on file, with a copy of your picture identification and debit card, front and back.
Moneybookers is an e-wallet and provides a fast, simple and secure way of transferring money to your Pinnacle Sports account. In order to register with Moneybookers all you need is an email address. When using Moneybookers to fund your Pinnacle Sports' account, your deposit will be credited instantly.
Moneybookers offer several deposit options according to your country of residence. To learn more about Moneybookers and their deposit options or to open a Moneybookers account to make a deposit, please go to their website at www.moneybookers.com for more information.
Please note that Moneybookers account holders are identified by email address and not by name. Pinnacle Sports will accept your Moneybookers deposit only if your Moneybookers email address matches exactly the email address registered for your Pinnacle account. It should also be noted that Moneybookers is no longer available as a payment option for residents of China, Israel or Malaysia.
To make a deposit by Moneybookers you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select Moneybookers Deposit and click ‘Go’. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note that Moneybookers account holders are identified by email address and not by name. Pinnacle Sports will only accept your Moneybookers deposit if your Moneybookers email address matches the exact email address registered for your Pinnacle Sports account. It should also be noted that Moneybookers is no longer available as a payment option for residents of China, Israel or Malaysia.
In addition, with the exception of Yuan Renminbi accounts, Pinnacle Sports will only accept deposits in the specific currency you have designated for your Pinnacle Sports account. Pinnacle Sports will not make currency conversions or reimburse clients for conversion fees when using Moneybookers as a deposit method.
Moneybookers provides a fast, simple and secure way of transferring money to and from your Pinnacle Sports account. If you make deposits to your account using your Moneybookers account, payouts up to the amount deposited will be processed to your Moneybookers account.
Depending on the deposit method used, you may use Moneybookers to withdraw your winnings even if you have not made a deposit using Moneybookers.
To request a payout please log into your Pinnacle Sports' account and select Cashier - Moneybookers Withdrawal. Complete the form and your withdrawal will be forwarded for processing.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for Moneybookers, the fee is $15 USD. For information on the applicable fees for all other currencies, please select your preferred currency from the list on the Cashier Information pages of this Web site. Please take this into consideration when making your withdrawal request. It should be noted that Moneybookers is no longer available as a payment option for residents of China, Israel or Malaysia.
Please note that all withdrawals for more than $10,000 USD (or the amount listed for your local currency), require manager approval, therefore there may be a delay in processing these withdrawals.
myCitadel operates like an online bank account that you may transfer money to and from. myCitadel accounts are available in GBP, SEK and RMB for clients residing in these countries. In addition, myCitadel is available for selected countries (Spain, France and Germany) that use the Euro as their currency.
The basic principle is that you deposit funds into your myCitadel account. These funds can then be disbursed to various online services including Pinnacle Sports. When you request a transfer from myCitadel to your Pinnacle Sports account, it will be completed within minutes. The same applies for outgoing transfers.
Please note that myCitadel account holders are identified by email address and not by name. Pinnacle Sports will accept your myCitadel deposit only if your myCitadel email address matches exactly the email address registered in your Pinnacle account. For information on how to open an account with myCitadel, about client fees and account options, please go directly to myCitadel at www.myCitadel.com.
To make a deposit by myCitadel you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by myCitadel you will first need your own personal myCitadel account. All information required to open an account is contained on their site at www.myCitadel.com.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select myCitadel Transaction and click ‘Go’. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account within minutes.
Please note that if you do not have sufficient “Cleared” funds in your myCitadel account, and you have enabled Express Pay, you will be charged 5%, which will be automatically deducted from the amount deposited.
For information on any myCitadel client fees and account options, please contact myCitadel directly at www.myCitadel.com.
Yes. If you deposit funds to your Pinnacle account using myCitadel, payouts will be processed back to myCitadel up to the amount originally deposited. Withdrawal requests are processed directly from your Pinnacle Sports account and are normally processed within minutes.
Please note that all withdrawals for more than €7,500 EUR or the amount listed for your local currency on the Cashier Information pages of this Web site require manager approval, therefore there may be a delay in processing these withdrawals.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for myCitadel the fee is ¥ 120 RMB, €12 EUR, £8 GBP or kr 105 SEK.
myCitadel Express Pay is a fast and secure way to transfer instantly available funds directly to your Pinnacle Sports account. There is no waiting for funds to clear and you may start betting immediately.
By using myCitadel Express Pay, you will be charged a 5% fee. The 5% fee is automatically deducted from the amount of your deposit. All information required to open an account is contained on their site at www.myCitadel.com. For information on myCitadel Express Pay client fees and account options, please contact myCitadel directly.
To make a deposit by myCitadel Express Pay you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by myCitadel Express Pay you will first need your own personal myCitadel account. All information required to open an account is contained on their site at www.myCitadel.com.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select myCitadel Transaction and click ‘Go’. Follow the link to myCitadel Express Pay, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account within minutes.
Please note that you will be charged 5% of the deposited amount to instantly clear your funds. The 5% will be deducted automatically from the amount of your deposit. For information on any myCitadel Express Pay client fees and account options, please contact myCitadel directly at www.myCitadel.com.
NETELLER is a fast and secure way to transfer funds directly to your Pinnacle Sports account. NETELLER is an e-wallet solution that operates like an online bank account which you can transfer money to and from. NETELLER accounts are available in CAD, EUR, GBP, SEK and USD. Most other currencies are accepted but will be processed in either CAD, EUR, GBP, SEK or USD depending on the currency of your NETELLER account. These funds are then converted into your local currency using the daily conversion rate taken from www.OANDA.com.
You may use your NETELLER account to deposit to any account currency available at Pinnacle Sports with the exception of MYR and THB. Please note that NETELLER is no longer available as a payment option for Canadian or Israeli residents.
The basic principle is that you deposit funds into your own NETELLER account. These funds can then be disbursed to various online services, including Pinnacle Sports. When you request a transfer from NETELLER to your Pinnacle Sports account, it will be completed within minutes. For information on NETELLER client fees and account options, please contact www.NETELLER.com directly.
To make a deposit by NETELLER you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by NETELLER you will first need your own personal NETELLER account. All information required to open an account is contained on their site at www.NETELLER.com.
After then logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select NETELLER Transaction and click ‘Go’. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
For information on NETELLER client fees and account options, please contact NETELLER directly at www.NETELLER.com.
Please note that NETELLER is no longer available as a payment option for Canadian or Israeli residents.
Yes. If you deposit funds to your Pinnacle Sports account using NETELLER, payouts will be processed back to NETELLER up to the amount originally deposited. Withdrawal requests are processed directly from your Pinnacle Sports account and are normally processed within minutes.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal each month but please be aware that some payment providers set minimum withdrawal limits. For NETELLER, the minimum request is $12 CAD, ¥ 80 RMB, €10 EUR, £10 GBP or $10 USD.
All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for NETELLER the fee is $18 CAD, ¥ 120 RMB, €12 EUR, £8 GBP or $15 USD (or the amount listed for your local currency).
NETELLER (1-PAY) is a fast and secure way to transfer funds directly to your Pinnacle Sports account for residents of the People’s Republic of China. NETELLER (1-PAY) is an e-wallet solution that operates like an online bank account which you can transfer money to and from. NETELLER (1-PAY) accounts are available in RMB and are only available to residents from the People’s Republic of China.
The basic principle is that you deposit funds into your own NETELLER (1-PAY) account. These funds can then be disbursed to various online services, including Pinnacle Sports. When you request a transfer from NETELLER to your Pinnacle Sports account, it will be completed within minutes. For information on NETELLER (1-PAY) client fees and account options, please contact www.NETELLER.com directly.
To make a deposit by NETELLER (1-PAY) you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by NETELLER (1-PAY) you will first need your own personal NETELLER (1-PAY) account. All information required to open an account is contained on their site at www.NETELLER.com.
After then logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select NETELLER (1-PAY) Transaction and click ‘Go’. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
For information on NETELLER (1-PAY) client fees and account options, please contact NETELLER (1-PAY) directly at www.NETELLER.com.
Yes. If you deposit funds to your Pinnacle Sports account using NETELLER (1-PAY), payouts will be processed back to NETELLER (1-PAY) up to the amount originally deposited. Withdrawal requests are processed directly from your Pinnacle Sports account and are normally processed within minutes.
Please note that all withdrawals for more than ¥ 65,000 RMB require manager approval, therefore there may be a delay in processing these withdrawals.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal each month but please be aware that some payment providers set minimum withdrawal limits. For NETELLER (1-PAY), the minimum request is ¥ 80 RMB.
All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for NETELLER (1-PAY) the fee is ¥ 120 RMB.
To make a deposit by VISA Electron you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select VISA Electron Debit Cards Deposit and click ‘Go’. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. The minimum debit card deposit is £25 GBP. The maximum VISA Electron Debit card deposit is £2,500 GBP per transaction up to £5,000 GBP per day and a maximum of £20,000 GBP per Month.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - VISA Electron Debit Cards Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Due to changes in VISA rules, Pinnacle Sports is unable to return funds to a client’s Visa Electron Card.
Withdrawals from accounts with VISA Electron deposits are processed by bank wire transfer, myCitadel or by NETELLER. No withdrawals will be processed without the proper debit card information submitted to Pinnacle Sports including a completed and approved Credit/Debit Card Authorization Form on file, with a copy of your picture identification and debit card, front and back.
WebMoney operates as an online bank account. You deposit funds into your WebMoney account, and these funds can then be disbursed to various online services, including Pinnacle Sports. To open a WebMoney account, go to the WebMoney website at www.wmtransfer.com.
You may send WebMoney funds to Pinnacle Sports in either USD or EUR. All deposits are processed without charge. When you make a WebMoney deposit to your Pinnacle Sports account, your transfer will be completed within minutes.
To make a deposit by WebMoney you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu to select WebMoney Deposit and click ‘Go’. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. All WebMoney deposits are processed without charge.
Please note that WebMoney deposits must be sent from a specific purse based on the deposit currency, either USD or EUR and the maximum deposit per transaction is $25,000 USD or €19,000 EUR. Webmoney deposit requests must be from a WebMoney passport with a "Formal", "Initial", "Personal" or "Merchant" status. Deposit requests from "Alias" passports will be declined. Each WebMoney ID may be used to fund only one Pinnacle Sports account. Clients using the same WebMoney ID will have their funds returned. Pinnacle Sports cannot be held responsible for any return fees.
Yes but withdrawals using WebMoney are accepted only if funds were originally deposited using WebMoney and they can only be returned to the same WebMoney ID as the account depositing.
To request a WebMoney withdrawal, please send an e-mail from your registered email address to our Customer Service Department at CSD@pinnaclesports.com. Please remember to include your Pinnacle Sports Client ID, your WebMoney Purse details and the required amount.
While you may withdraw more than the amount deposited, the maximum aggregate withdrawal amount using WebMoney is $25,000 USD or €19,000 EUR per month. WebMoney withdrawals are returned to the same WebMoney passport with a status of "Formal", "Initial", "Personal" or "Merchant" as the deposit. Withdrawal requests to "Alias" passports will be declined.
Please note that all withdrawals for more than $10,000 USD or €7,500 EUR require manager approval, therefore there may be a delay in processing these withdrawals.
Clients who do not use our free account to account transfer option receive one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for WebMoney the fee is $15 USD or €12 EUR.