Casino Help

To enter the Pinnacle Sports Casino you will need to be a Pinnacle Sports account holder. With no download and no software to install, getting started is easy and existing Pinnacle Sports account holders can login and play our casino instantly in a safe and secure gaming environment.

After first logging into your Pinnacle Sports account, go to 'Casino Home' and click on the 'Launch Casino' button. Clicking on this button loads the award-winning Pinnacle Sports Casino window.

Click a game category button to open the sub-menu. From the sub menu select the name of the game you would like to play. The game will automatically load in the casino window.

For your convenience, we have provided rules for all the games available at the Pinnacle Sports Casino. These rules are available to you on this website under game info or alternatively you can find all of these rules under the help section within the Pinnacle Sports Casino. In addition, there are many websites that provide more information on how to play online casino games. Many of these websites may also offer strategic advice and provide detailed analysis to help players improve their chances.

Our payouts for each game are posted in either the games themselves within the casino application or on the help section of the Pinnacle Sports Casino Web site.

All game play is permanently stored for auditing purposes. You can view your game history for the current game you are playing at the Pinnacle Sports Casino only. While in a game, simply click the history button on the top right corner of the casino and the game play will be displayed in a new window.

Please use the Exit Casino button to leave the casino. This will make sure that any remaining casino balance is returned to your Pinnacle Sports account without delay.

If you exit the casino by clicking the Browser Window's X button (and you have a Pop-up Blocker), then it will take 10 minutes before your remaining balance is transferred to your Pinnacle Sports account.

You can click Exit Casino at any time, even in the middle of a game. If you leave a game while it is still in progress, it will be saved so that you may complete it when you next return.

If you leave the Pinnacle Sports Casino with a game still in progress, your game play will automatically be saved and you will be prompted to finish that game the next time you visit the Pinnacle Sports Casino again.

If you leave the Pinnacle Sports Casino with a game in progress, your game play will automatically be saved and you will be prompted to finish that game as soon as you enter the Pinnacle Sports Casino again. Please be assured that at all times your money and your game remain safe on our Web Server.

What you will see displayed for your casino balance depends on whether 10 minutes have passed before you re-enter the Pinnacle Sports Casino.

• If 10 minutes or more have passed, then your Pinnacle Sports Casino balance will be returned to your Pinnacle Sports account and any game that was unfinished will be saved for you. You will be returned to the game when you re-enter the Pinnacle Sports Casino.
• If less than 10 minutes have passed, then your previous session remains active and you will see your previous Pinnacle Sports Casino balance displayed when you re-enter the Pinnacle Sports Casino. However, you will not be prompted to finish any game that you left in progress until the next time that you enter the Pinnacle Sports Casino.
  

The currency of the Pinnacle Sports Casino is USD. If you hold a non-USD account at Pinnacle Sports, you can still play in the Pinnacle Sports Casino but any funds that you transfer to the Pinnacle Sports Casino will be automatically converted into the equivalent amount in USD using the daily exchange rate as listed on OANDA.com. When transferring USD funds from the Pinnacle Sports Casino to your Pinnacle Sports account, your chips will be automatically converted back using the current daily exchange rate as listed on OANDA.com.

Yes. If your Pinnacle Sports account is in a currency other than US Dollars, all funds that you transfer to the Pinnacle Sports Casino will be converted into US dollars using the daily exchange rate as listed on OANDA.com.

When you leave the Pinnacle Sports Casino, or if you transfer chips directly from the Casino to the Sportsbook, the funds will be converted from US Dollars back into the local currency of your Pinnacle Sports account using the current daily exchange rate as listed on OANDA.com.

For example, if your account was held in British Pounds and the exchange rate was £1.00 GBP = $1.75 USD;

• When you enter the Pinnacle Sports Casino, and type "100" into the transfer window, then your Pinnacle Sports Casino balance will show $175 USD and your Pinnacle Sports account will have been debited £100 GBP.
• When you make a bet worth $35, you will in fact be risking £20.00 GBP.
• When you exit the Pinnacle Sports Casino with a balance of $350.00 in casino chips, your Pinnacle Sports account will be credited £200.00 GBP.

Any funds that you deposit using our safe and secure payment gateway will be added to your Pinnacle Sports betting account. If you want to start playing the Pinnacle Sports Casino straight away or if you are an existing Pinnacle Sports account holder and would like to transfer money from the Pinnacle Sports account to the casino, you will need to buy chips by making a quick and easy transfer from your Pinnacle Sports account to the casino.

Simply click on Deposit/Withdrawal from any game within the casino client, or from the Pinnacle Sports Casino Lobby, and select “Get some money from the Sports Book”, then enter the amount you wish to transfer. You may also get all of your money from the Pinnacle Sports Book by selecting “Get all money from the sportsbook"

Simply click on Deposit/Withdrawal from any game within the casino client, or the Pinnacle Sports Casino Lobby, and select “Return some money to the sportsbook”. Then simply enter the amount you wish to transfer. You can also transfer all of your money back to the Pinnacle Sports Book by selecting “Return all money to the Sports Book". Please note that whenever you leave the Pinnacle Sports Casino your money is automatically transferred from the Pinnacle Sports Casino to the Pinnacle Sports Book.

Your Pinnacle Sports Book account is your primary account. Whenever you leave the Pinnacle Sports Casino, all of the funds in your Pinnacle Sports Casino account are automatically transferred back to your Pinnacle Sports Book account. Thus, you cannot withdraw money directly from the Pinnacle Sports Casino. You must first exit the casino, and then withdraw money from your Pinnacle Sports Book account via one of the many safe and secure withdrawal options available through the Pinnacle Sports Deposit/Withdrawal section of the Web site.

The Pinnacle Sports Casino Cash Back rewards system or rebate applies to all “real money” players who play in the casino. The casino will automatically calculate 0.3% of your gaming volume in the Pinnacle Sports Casino (win or lose) on a daily basis, on all bets wagered and accepted excluding:

• Any Double Down wagers in Video Poker (Jacks or Better, Deuces Wild, Bonus Poker, Double Bonus Poker, Joker Poker, Double Joker Poker.) ARE NOT included in this total.
• Any Odds Bets in Craps (Passline Odds, Don't Pass Odds, Come Odds, Don't Come Odds) ARE NOT included in this total.

There is no minimum and no maximum required to qualify for your cash back rewards. You will receive 0.3% cash back, win or lose, regardless of the amount wagered on all casino bets excluding :

• Any Double Down wagers in Video Poker (Jacks or Better, Deuces Wild, Bonus Poker, Double Bonus Poker, Joker Poker, Double Joker Poker.) ARE NOT included in this total.
• Any Odds Bets in Craps (Passline Odds, Don't Pass Odds, Come Odds, Don't Come Odds) ARE NOT included in this total.

Your cash back rewards rebate will be credited to your Pinnacle Sports account automatically at the end of every business day at 2:00 AM, Pacific Time. A business day is considered to run from midnight to midnight Pacific Time and your rebate will be based on your total wagers during this 24 hour period excluding :

• Any Double Down wagers in Video Poker (Jacks or Better, Deuces Wild, Bonus Poker, Double Bonus Poker, Joker Poker, Double Joker Poker.) ARE NOT included in this total.
• Any Odds Bets in Craps (Passline Odds, Don't Pass Odds, Come Odds, Don't Come Odds) ARE NOT included in this total.

Yes. If you no longer want access to the casino for whatever reason, please send an email to csd@pinnaclesports.com requesting that you be blocked from using the Pinnacle Sports Casino in future.

If you use AOL, or another Internet Service Provider that acts as a "Proxy Server", please be aware that you may experience frequent "Connection Error" returns from our Server.

This is due to the way that AOL and other Proxy providers dynamically assign you a different IP address for each request to our server. Unfortunately, we have no control over this condition.

If you use a Download Accelerator program to access the Internet such as NetZero, NetScape or others, please be aware that these programs will frequently result in very poor graphics for the Flash games. They may also result in a slow response time while you are playing the games with a delay of several seconds after you click Deal before you finally see the cards for example.

We are looking into this, but at the moment we have no control over these conditions.

If you are using a pop-up blocker and the Pinnacle Sports Casino is not on your "Approved Web Sites" list, then you may experience the following problems;

The most significant problem will be if you use the browser window's X button to exit the Casino. This will create a 10-minute delay before the Casino returns your money to your Pinnacle Sports account. You may also have problems opening the Help window, the Game History window and the Pay-table windows for the online slots as these are all pages that appear in a pop-up

The solution is simply to add http://casino.pinnaclesports.com to your pop-up blocker's "Approved Web Sites" list.

If you use a multi-button mouse, with on-click events that you have pre-programmed to execute a browser's back and forward navigation, then please be aware that using these buttons in the Pinnacle Sports Casino will cause you problems.

This is because there is only one file that actually loads into the Pinnacle Sports Casino browser window. Everything else that you see is controlled by the client-side Flash application and not by your browser.

If you inadvertently use the buttons for example to move from a game back to the Lobby, then you will see either a blank window or an error report from our server (or both).

The solution is simply to not use your multi-button mouse navigation buttons.

Almost any computer purchased in the past 5 years with the free Adobe/Macromedia Flash Plug-in/Active-X Control version 6.0 or higher installed will meet the minimum system requirements needed to play at the Pinnacle Casino.