Welcome to the Pinnacle Sports technical help section.
At Pinnacle Sports, we are committed to making your Internet betting and online gaming experience as easy and enjoyable as possible. With this in mind, we have compiled a list of the most common questions we are frequently asked. Please choose from the list below;
At Pinnacle Sports we take the issue of security extremely seriously and take every precaution to protect our client's personal information by using the latest encryption, server authentication and firewall technology to safeguard the storage and transfer of all sensitive data and financial information.
For your added security, Pinnacle Sports uses 128-bit certificate-based encryption to protect the details of all of your financial transactions over the Internet. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
We will never give, trade, lend or sell your personal information to any third party. You can be confident that any transaction you make on our web site will remain completely confidential. For further details, see our extensive Privacy Policy.
The Pinnacle Sports book has been optimised for use with the following browsers listed below. We have also provided links to the sites where you can download the latest versions of these browsers. For best results, it is recommended to view the Pinnacle Sportsbook using Firefox 2.0 connected via a broadband connection.
Microsoft
Operating system: Windows Vista, XP, or NT)
Macintosh
(Operating system: OSX 10.2, 10.3, 10.4 or higher)
Please note that Internet Explorer 5.2 on Mac OSX is no longer supported.
The minimum system requirements needed to play at the Pinnacle Sportsbook or the Pinnacle Online Casino are listed in this section. Almost any computer purchased in the past 5 years will meet these requirements but if you have any problems playing online or installing the free poker software, feel free to contact our support desk at anytime.
The minimum system requirements are:
Processor
Pentium III, 166 MHz or faster CPU
System Memory
256 MB RAM
Video Resolution
800 x 600 Pixels, 16 Bit Colour (Hi-colour)
Video Memory
512 KB RAM
Hard Disk Drive Space – Downloaded
20 MB
Hard Disk Drive Space – Installed
50 MB
Plug-Ins
Macromedia Flash Active-X Control, version 6.0 or better
Peripherals
Standard Mouse
Internet Access
56.6 KB/s Modem Connection Speed
Supported Operating Systems
The following platforms are supported:
Supported Browsers
The following browsers are supported:
Adobe/Macromedia Flash Player
You will need the Adobe/Macromedia Flash Plug-in/Active-X Control version 6.0 or better to play the Pinnacle Online Casino. If you have not installed the free Flash plug-in from Adobe yet or have an older version, the Pinnacle Casino will walk you through the simple installation process when you first enter the Casino.
Internet Connection
You will need to be connected to the Internet via your Internet Service Provider each time you login for online betting at the Pinnacle Sports book or online gaming at the Pinnacle Internet Casino.
Almost any computer purchased in the past 5 years with the free Adobe/Macromedia Flash Plug-in/Active-X Control version 6.0 or higher installed will meet the minimum system requirements needed to play at the Pinnacle Casino.
The minimum system requirements needed to download, install and play Pinnacle Sports Poker are listed in this section. Almost any computer purchased in the past 5 years will meet these requirements but if you have any problems playing online or installing the free poker software, feel free to contact our support desk at anytime.
* Please note that Windows Vista users are able to download and play poker at Pinnacle Sports Poker but Windows Vista restricts any subsequent automated updates to the software. Therefore, when upgrades are made to the poker client each month, Windows Vista users must re-install the poker client to continue playing. It is strongly recommended that Windows Vista users play Poker using the web based browser version of Pinnacle Sports Poker.
You will need to be connected to the Internet via your Internet Service Provider each time you login for online betting at the Pinnacle Sports book or online Texas Hold'em poker at Pinnacle Sports Poker.
The minimum system requirements needed to load and play the web based browser version of Pinnacle Sports Poker are listed in this section. Almost any computer purchased in the past 5 years will meet these requirements but if you have any problems playing the web based browser version, please feel free to contact our support desk at anytime.
* Please note that Windows Vista users are able to download and play poker at Pinnacle Sports Poker but Windows Vista restricts any subsequent automated updates to the software. Therefore, it is strongly recommended that Windows Vista users play the web based browser version of Pinnacle Sports Poker.