Welcome to the Pinnacle Sports help section.
At Pinnacle Sports, we are committed to making your Internet betting and online gaming experience as easy and enjoyable as possible. With this in mind, we have compiled a list of the most common questions we are frequently asked about the Pinnacle Sportsbook and online casino. Please choose from the list below;
You must be at least eighteen (18) years old to play at the Pinnacle Sportsbook or Pinnacle casino. There are absolutely no exceptions to this rule.
Getting started is easy and it only takes a few minutes to complete the application form to receive your free user name and password by clicking on the ‘Join Now’ link on this web site. Simply complete the application form to open your account and a unique Pinnacle Sports Client ID will be emailed to you immediately.
There is no minimum deposit amount required to open an online account with Pinnacle Sports. However, some payment solutions do have minimum deposit limits.
Each client is allowed only one account number and only one account may use the same IP address and/or computer. Funds added to duplicate accounts using the same name will be transferred to the original account with any required adjustments. Accounts for more than one person in the same household are allowed, however adjustments may be applied at the discretion of Pinnacle Sports, should either account be identified as acting in bad faith. Duplicate accounts in the same name will be suspended.
By opening a Pinnacle account you will automatically gain access to the Internet’s leading online sportsbook, multi-player poker room and award-winning casino without the need to register again. All funds credited to your Pinnacle Sports account will be held in a single, virtual wallet which you can use to transfer to the Pinnacle casino or Pinnacle Sports poker room at anytime.
For identification purposes Pinnacle Sports reserves the right to request valid proof of identification from all players. All clients opening an account with Pinnacle Sports agree to provide the necessary documents on demand. Valid proof of identification includes but is not limited to, a picture ID (copy of passport, driver's license or national ID card) and a recent utility bill listing your name and address as proof of residence.
Please note that Pinnacle Sports reserves the right to suspend wagering on any account until the required information is received, including but not limited to, Credit Card information.
All bets are held safely and securely in a separate account until the bets have been settled. Your confidentiality is assured at all times.
Your tax liability depends upon the jurisdiction in which you reside. Pinnacle Sports does not and will not provide the details of any individual transactions or gaming activity on your account to any third party. It is up to you to declare your gaming activity to the proper authorities in your tax jurisdiction.
Established in 1998, Pinnacle Sports is trusted by customers in more than 100 countries worldwide earning an industry-leading reputation for providing consistent value to the player, professional customer service and the quickest payouts online.
Pinnacle Sports is located on the island of Curaçao, one of the islands of the Netherlands Antilles. Curacao is about 950 km south of Miami and 60 km north of Venezuela. Our mailing address is;
Pinnacle Sports Pater Euwensweg 31 (2nd Floor) Willemstad, Curacao Netherlands Antilles
Pinnacle Sports is a fully licensed sportsbook and online casino. The license is issued by the Government of the Netherlands Antilles, which is also the regulating body (department of Justice) for the gaming industry. In our licensing agreement we are required to maintain sufficient funds to be able to honour all customer winnings. You can rest assured that your winnings will always be paid.
Pinnacle Sports is licensed by the Central Government of the Netherlands Antilles. Since every state throughout the world has different laws, it is not possible for Pinnacle Sports to advise you about the legality of Internet gambling from your region. For accurate information on your place of residency, we would recommend that you check with your local governmental authorities or a qualified lawyer.
Pinnacle Sports does not accept bets from the United States of America. Pinnacle Sports reserves the right to request proof of age, perform checks to verify any information provided and refuse any application without further correspondence.
At Pinnacle Sports we take the issue of security extremely seriously and take every precaution to protect our client's personal information by using the latest encryption, server authentication and firewall technology to safeguard the storage and transfer of all sensitive data and financial information.
We will never give, trade, lend or sell your personal information to any third party. You can be confident that any transaction you make on our web site will remain completely confidential. For further details, see our extensive Privacy Policy.
Our normal hours of operation are:
For player support, Pinnacle Sports has a dedicated multi-lingual support team ready to handle any queries you might have to make your online gaming experience as fun and easy as possible.
Pinnacle Sports provides customer support via e-mail only. Our Customer Service Consultants are standing by to respond to your e-mails 24 hours a day, seven days per week. Please email us with any of your questions at csd@pinnaclesports.com.
Please remember to include your Client ID together with as much information as possible about your query, including any related ticket numbers, to help us resolve the issue as quickly and efficiently as possible.