Welcome to the Pinnacle Sports cashier help section.
At Pinnacle Sports, we are committed to making your Internet betting and online gaming experience as easy and enjoyable as possible. With this in mind, we have compiled a list of the most common questions we are frequently asked about our safe and secure cashier and the many payment solutions offered. Please choose from the list below;
There is no minimum deposit amount required to open an online account with Pinnacle Sports. However, some payment solutions do have minimum deposit limits.
When you register for a Pinnacle Sports account, you will be asked to select your preferred currency. Please select carefully as it is not possible to change currency information once your account has been funded. You may fund your Pinnacle Sports account using the following currencies:
The currency of Pinnacle Sports Poker is Euro (EUR). If you hold a non-EUR account at Pinnacle Sports, you can still play in the poker room but any funds that you transfer to Pinnacle Sports Poker will be automatically converted into the equivalent amount in EUR using the daily exchange rate at oanda.com. When transferring EUR funds from Pinnacle Sports Poker to your Pinnacle Sports account, your poker chips will be automatically converted back into the equivalent amount in your local currency using the current daily exchange rate at oanda.com.
The currency of the Pinnacle Casino is USD. If you hold a non-USD account at Pinnacle Sports, you can still play in the Pinnacle Casino but any funds that you transfer to the Casino will be automatically converted into the equivalent amount in USD using the daily exchange rate at oanda.com. When transferring USD funds from the Pinnacle Casino to your Pinnacle Sports account, your chips will be automatically converted back into the equivalent amount in your local currency using the current daily exchange rate at oanda.com.
The daily conversion rate used by Pinnacle Sports is obtained from www.oanda.com. The OANDA rate we use is the standard inter-bank rate. Pinnacle Sports does not receive this rate on currency exchanges therefore on transfers between accounts of different currencies there will be a surcharge of 2.75% of the total amount transferred.
Please note that the conversion rate from OANDA and that used by your credit card company or any other money transferring agency may differ. As a result, Pinnacle Sports does not accept any responsibility for any differences in the exchange rate charged.
Yes, but only if your account has never been funded. Please contact our Customer Service Department by e-mail at csd@pinnaclesports.com including details of your Client ID and the new currency you would like to change your account to.
If you have ever made a deposit to your Pinnacle Sports account, the currency cannot be changed. However, a new Pinnacle Sports account may be opened to replace your existing account. Please advise our Customer Service Department by e-mail at csd@pinnaclesports.com and include your existing Client ID and your new currency preference.
Any funds held in your existing account will be converted to your preferred currency using the daily OANDA inter-bank and transferred to your new Pinnacle Sports account. Please note that there will be a surcharge of 2.75% of the total amount transferred.
Yes. All funds deposited to an account must be sent and received in the same name as the account holder. Funds received by Pinnacle Sports sent by someone other than the account holder will not be accepted. Winnings will also only be sent in the same name as the account holder.
Furthermore, the name and address you enter when registering for an account will be used to send your winnings to you. Banks will not process these payments if the name of the account holder listed on your bank account is different to your Pinnacle Sports account.
Pinnacle Sports works with a carefully selected network of trusted ecommerce partners and leading financial institutions across the world. This enables us to provide a comprehensive selection of the most popular online payment methods which are listed below:
For your added security, Pinnacle Sports uses 128-bit certificate-based encryption to protect the details of all of your financial transactions over the Internet. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
PLEASE NOTE: All funds deposited to your Pinnacle Sports account must be sent and received in the same name as the account holder. Funds received by Pinnacle Sports sent by someone other than the account holder will not be accepted.
PLEASE ALSO NOTE: Any deposit made to an account without a minimum amount of wagers placed will incur both the deposit and the withdrawal fee. Fees include those incurred by Pinnacle Sports that are normally absorbed and not charged to the client.
Pinnacle Sports has earned an industry-leading reputation for providing the quickest payouts online. Pinnacle Sports works with a carefully selected network of trusted ecommerce partners and leading financial institutions across the world. This enables us to provide a comprehensive selection of the most popular online payment methods which are listed below.
For your added security, Pinnacle uses 128-bit certificate based encryption to protect the details of all of your financial transactions over the Internet. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
PLEASE NOTE: Except for clients using our free account to account transfer service, each Pinnacle Sports' client receives one free withdrawal per calendar month. And, there is no minimum amount required for your free withdrawal and you may use any of your authorized withdrawal methods.
All winnings derived from a deposit later reported as non-sufficient funds (NSF) or that cannot be collected for any other reason by Pinnacle Sports will be void. For accounts with minus balances, any pending plays, whether from the NSF deposit or not, will be cancelled. If the NSF deposit is subsequently cleared, the client is eligible to receive payment for his original deposit only. This policy applies to any remaining balance in the account, whether directly or indirectly derived from the NSF deposit.
Except for clients using our free account to account transfer service, each Pinnacle Sports' client receives one free withdrawal per calendar month. And, there is no minimum amount required for your free withdrawal and you may use any of your authorized withdrawal methods.
All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected. Bank Wire Transfers in USD will incur a $25 USD fee. Withdrawals in USD using NETELLER, Moneybookers, ClickandBuy, myCitadel, WebMoney or INSTADEBIT will incur a $15 USD fee. For information on the applicable fees for all other currencies, please select your preferred currency from the list on the Cashier Information pages of this Web site. Please see the FAQ for each withdrawal method for additional information.
To make a deposit by bank wire transfer you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Bank Wire Transfer Deposit.
Follow the instructions on the screen and depending upon your choice of currency, the bank wire instructions will either be displayed on screen or emailed to your registered email address. Please note that depending on the currency of your account, more than one bank may be available to send your bank wire transfer to. In addition, bank wire instructions are for bank wire transfers only. They are not valid for Cash, Cheque, ATM, or any other method of funds transfer. Please be aware the use of these instructions to send funds using any method except a bank wire may result in significant delays crediting your deposit.
To avoid delays in the crediting of your deposit once you have sent your wire, please log into your account as above and select Bank Wire Transfer Deposit. Follow the instructions on the screen to report your wire transfer deposit. Please do not email our Customer Service Department as this will delay your deposit.
It usually takes 1 - 3 business days for a local bank wire transfer to arrive or 3 – 5 business days for an International bank wire transfer. As soon as the amount transferred is received at our bank, the funds will be credited to your Pinnacle Sports account.
There are no restrictions limiting the amount that you can transfer to Poker using this deposit method.
There are also no restrictions on your ability to transfer any winnings from the Pinnacle Sportsbook or online casino to the Poker room.
Please note that Pinnacle Sports will credit your account with the funds plus any bank fees paid for transfers upon receipt of your bank wire transfer if they are equal to or greater than;
Yes. You can receive a bank wire transfer but it will be made out to the Pinnacle Sports’ account holder’s name only. To send your wire we require the complete information from your bank (name and address), your bank account number, any IBAN/BIC/ABA/Swift/Routing Numbers/Sort Code or Bank Branch Numbers coupled to your account and your address as registered at the Bank. You will receive an email confirmation when your withdrawal is processed.
Before requesting your withdrawal, please make sure your personal details are correct by using the Account Details option in your account. Only one bank wire may be processed per day per client.
Bank wire transfers are processed within 24 hours, Monday to Friday, not including public holidays. It then usually takes 1 - 3 business days to receive a local bank wire transfer or 3 - 5 business days to receive an International bank wire transfer.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for bank wire transfers the fee is $25 USD (or the amount listed for your local currency).
To make a deposit by cashier’s cheque, bank draft or International postal order, you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Cashier Check Deposit (Fed Ex). Click on ‘Step 1: Instructions to Send a Cashier Check’ and complete instructions will be sent automatically to the email address registered on your account. Please note: Cashier's cheques are accepted for an amount equal to or greater than $100 USD or $100 CAD. Cheques received for less will be returned by regular mail.
To avoid delays in the crediting of your deposit once you have sent your cheque, please log into your account as above and select ‘Step 2: Report your Cashier Check Deposit’ and follow the instructions on the screen. Please do not email our Customer Service Department as this will delay your deposit. Once the cheque is received, the funds will be credited to your Pinnacle Sports account.
You may use our Federal Express account for payment of shipping costs on deposits of a minimum of $1,000 USD or $1,200 CAD. If you choose to use our Federal Express account for deposits of less than $1,000 USD or $1,200 CAD, your account will be debited $25 USD or $30 CAD. Please include your Client ID, name and address when sending your cheque.
PLEASE NOTE: A hold is placed on all funds sent via a cashier's cheque for 12 banking days. Withdrawal requests which reduce your balance below the amount of the cashier's cheque will not be processed.
Cashier's Cheque, Draft or International Postal Order deposits may not be transferred to Poker within the first 21 days from the date of deposit to your personal betting account. These restrictions apply to the first and second deposits by this method only. Subsequent deposits can be transferred to Poker without delay. Please note that a Bank Wire Transfer deposit is available for transfer to Poker as soon as it is received by Pinnacle Sports. Please click here for instructions on how to make a Bank Wire Transfer deposit.
Chinese Debit Cards are a fast and easy method to make direct deposits to your Pinnacle account. Funds can be deposited in Yuan Renminbi only. Daily limits are ¥ 5,000 RMB and ¥ 40,000 RMB per month. For additional information, please visit the www.PayPinnacle.com Web site.
To make a deposit by Chinese Debit Cards you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
Please visit www.PayPinnacle.com for further information. If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note that clients must submit a Credit/Debit Card Authorization Form the first time each debit card is used, with a copy of your picture identification and debit card, front and back. The form and all required information will be emailed once your debit card has been accepted.
For your security and the protection of Pinnacle Sports, only scanned documents securely uploaded from the Web site will be accepted. The transmission and storage of all data is protected using the very latest firewall and 128-bit certificate-based encryption technology. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Chinese Debit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Please do not include the 3 digit CVV2 or CVC2 Card Security Code when scanning the debit card information. This number is located on the back of your debit card. Either delete this information from the scan or cover these numbers before scanning the back of your card. Please ensure your complete signature and all necessary information is fully legible before submitting any information.
Documents should be uploaded within three days of the initial transaction with each card. No withdrawals will be processed without the proper debit card information held on file and approved by Pinnacle Sports.
Please note that the Poker transfer limits may not necessarily reflect the maximum deposit amount for this payment method. It is intended that these limits are to act as a guideline only and actual limits may vary.
A maximum of €200 EUR may be transferred to Pinnacle Sports Poker until the required credit/debit card information has been submitted and approved.
For the first 45 days after your credit/debit card deposit, you may transfer a maximum of €500 daily, €2,000 weekly and €5,000 monthly to Poker, provided that your credit card is authorized.
After 45 days, transfer limits increase to €1,000 daily, €4,000 weekly and €10,000 monthly, provided that your credit card is authorized.
If you hold a non-EUR personal betting account, the equivalent amount in your local currency will apply using the daily conversion rate taken from www.OANDA.com.
Due to a change in the policy return of our debit card processing company, Pinnacle Sports is unable to return funds to your debit card. Within three days of your deposit and before any withdrawal is processed, Pinnacle Sports must receive legible copies of the debit card, front and back, a valid identification with picture ID, and a completed Debit Card Authorization Form.
Please note that withdrawals from accounts with Yuan Renminbi debit card deposits are processed by myCitadel, NETELLER or NETELLER (1-PAY).
ClickandBuy is a fast and secure way to transfer funds to your Pinnacle Sports account. Regulated by the Financial Service Authority in the UK (FSA) and certified under the especially strict guidelines of the German Federal Office for Information Society (BSI), ClickandBuy offer customers local funding options including credit cards, online money transfer, and direct debit options. Use the drop down menu to select ClickandBuy Deposit, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
ClickandBuy offer several deposit options according to your country of residence. To learn more about ClickandBuy and their deposit options or to open a ClickandBuy account to make a deposit, please go to their website at ClickandBuy for more information.
Pinnacle Sports will accept your ClickandBuy deposit only if your ClickandBuy email address matches exactly the email address registered for your Pinnacle account
To make a deposit by ClickandBuy you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select ClickandBuy. Complete the form and click "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Pinnacle Sports will only accept your ClickandBuy deposit if your ClickandBuy email address matches the exact email address registered for your Pinnacle Sports account. Pinnacle Sports will only accept deposits in the specific currency you have designated for your Pinnacle Sports account. Pinnacle Sports will not make currency conversions or reimburse clients for conversion fees when using ClickandBuy as a deposit method.
For 45 days after your first ClickandBuy deposit, you may transfer a maximum of €100 daily, €500 weekly and €1,000 monthly to Poker.
After 45 days, transfer limits increase to €200 daily, €1,000 weekly and €5,000 monthly.
If you make deposits to your account using your ClickandBuy account, payouts up to the amount deposited will be processed to your ClickandBuy account. ClickandBuy payouts are accepted only if funds were deposited using ClickandBuy. While you may withdraw more than the amount deposited, the maximum withdrawal amount is based on your individual ClickandBuy account limits.
To request a payout please log into your Pinnacle Sports' account and select Cashier - ClickandBuy Withdrawal. Complete the form and your withdrawal will be forwarded for processing.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for ClickandBuy the fee is €12.00 EURO or the amount listed for your local currency on the Cashier Information pages of this Web site.
Please note that all withdrawals for more than $10,000 USD (or the amount listed for your local currency), require manager approval, therefore there may be a delay in processing these withdrawals.
To make a deposit by Credit Card you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Credit Card Deposit. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note that with the exception of Pounds Sterling (GBP) and Euro (EUR) accounts, credit card deposits will be processed in USD and converted to the equivalent in your local currency using the daily rate at www.oanda.com. The minimum credit card deposit is $25 USD, £25 GBP and €20 EUR. The maximum aggregate credit card deposit in any 30 day period is $5,000 USD, £3,000 GBP and €4000 EUR.
Please note that clients must submit a Credit/Debit Card Authorization Form the first time each credit card is used, with a copy of your picture identification and credit card, front and back. The form and all required information will be emailed once your credit card has been accepted.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Credit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Please do not include the 3 digit CVV2 or CVC2 Card Security Code when scanning the credit card information. This number is located on the back of your credit card. Either delete this information from the scan or cover these numbers before scanning the back of your card. Please ensure your complete signature and all necessary information is fully legible before submitting any information.
Documents should be uploaded within three days of the initial transaction with each card. No withdrawals will be processed without the proper credit card information held on file and approved by Pinnacle Sports.
Clients who deposit using EntroPay Virtual card are not required to submit copies of the card or a signed authorization form to Pinnacle Sports, however may still be required to submit copies of valid photo identification.
Due to changes in VISA and MasterCard rules, Pinnacle Sports is unable to return funds to member credit cards. Within three days of your deposit and before any withdrawal is processed, you must upload legible copies of the credit card, front and back, a valid identification with picture ID, and a completed Credit Card Authorization Form.
Please note that withdrawals from accounts with credit card deposits are processed with a bank wire transfer with the exception of RMB accounts, INSTADEBIT (CAD accounts only), myCitadel, (SEK, GBP, RMB and selected countries that use the EURO as their currency) Moneybookers (RMB accounts only) or NETELLER.
The Verified by Visa program is a global program designed to make shopping on the Internet safer and more secure for both consumers and merchants. It substantially reduces the rate of fraudulent transactions to participating members. With Verified by Visa, cardholder identity is confirmed with the use of a personalized password during the checkout process, as the cardholder's bank validates the password, ensuring that only authorized users of the account can use it to shop online.
Cardholders must register their cards with the card issuer to take advantage of the Verified by Visa service. For more information on Verified by VISA we recommend you contact your card provider.
MasterCard SecureCode is a global e-commerce solution enabling cardholders to authenticate themselves to their issuer through the use of a unique, personal code.
Like the familiar ATM authentication process, cardholders must enter their SecureCode in a separate browser window before their online transaction can be authorized. In seconds, the issuer confirms it is the true cardholder performing the transaction.
For more information on MasterCard SecureCode contact you card provider or go to the MasterCard SecureCode web page.
No. Clients must only submit a Credit/Debit Card Authorization Form the first time each unique credit/debit card is used, with a copy of your picture identification and credit/debit card, front and back. The form and all required information will be emailed once your credit card has been accepted.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
There is no fee incurred when using your credit/debit card to deposit funds. All transactions appear as purchases and Pinnacle Sports absorbs any processing fees.
To make a deposit by VISA Delta Debit Card you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Maestro, Delta Debit Card Deposit. From the drop down menu select VISA Delta. Follow the instructions on the screen to complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. The minimum debit card deposit is £25 GBP. The maximum VISA Delta Debit card deposit is £2,500 GBP per transaction up to £5,000 GBP per day and a maximum of £20,000 GBP per Month
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit – Maestro, Delta Debit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Due to a change in the policy return of our debit card processing company, Pinnacle Sports is unable to return funds to your debit card.
Withdrawals from accounts with Delta Debit card deposits are processed by bank wire transfer, myCitadel or by NETELLER. No withdrawals will be processed without the proper debit card information submitted to Pinnacle Sports including a completed and approved Credit/Debit Card Authorization Form on file, with a copy of your picture identification and debit card, front and back.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Maestro, Delta Debit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
An EntroPay Account is a prepaid account that provides you with a prepaid Virtual VISA card, which allows you to make online purchases wherever VISA is accepted. You can load funds (deposit money) onto an EntroPay Virtual Card using your regular credit or debit card.
The EntroPay Virtual VISA Card works in exactly the same way as a regular VISA card when making purchases online but it is not linked to a bank account. Instead you manage your account through the EntroPay web site and their secure online card management system.
For more information on EntroPay click here
To sign up for an EntroPay account click here
To make a deposit using your EntroPay card, you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select EntroPay Deposit. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note that with the exception of Pounds Sterling (GBP) and Euro (EUR) accounts, EntroPay deposits will be processed in USD and converted to the equivalent in your local currency using the daily rate at www.oanda.com. The minimum EntroPay deposit is $25 USD, £25 GBP and €20 EUR. The maximum aggregate EntroPay deposit in any 30 day period is $5,000 USD, £3,000 GBP and €4000 EUR.
Clients who deposit using their EntroPay card are not required to submit copies of the card or a signed authorization form to Pinnacle Sports, however you may still be required to submit copies of valid photo identification.
There are no restrictions limiting the amount that you can transfer to Poker using this deposit method. There are also no restrictions on your ability to transfer any winnings from the Pinnacle Sportsbook or online casino to the Poker room.
No fees are incurred when using your EntroPay card to deposit funds to Pinnacle Sports. All transactions appear as purchases and Pinnacle Sports absorbs any processing fees, however EntroPay may have additional customer fees. Click here to see the EntroPay fee structure
Yes. If you deposit funds to your Pinnacle account using your EntroPay card, payouts will be processed back to the same EntroPay card up to the amount originally deposited. You may also withdraw funds in excess of the amount deposited to your EntroPay card.
The maximum EntroPay withdrawal is $4,000 USD, €3,000 EUR or £ 2,000 GBP per transaction with a maximum of 10 transactions in any 24 hour period. There is no maximum amount you may withdraw per month.
To request a payout please log into your Pinnacle Sports' account and select Cashier – EntroPay Card Withdrawal. Complete the form and your withdrawal will be forwarded for processing.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for EntroPay the fee is $15 USD or the amount listed for your local currency on the Cashier Information pages of this Web site.
Please note that all withdrawals for more than $10,000 USD (or the equivalent in your local currency), require manager approval, therefore there may be a delay in processing these withdrawals. Please note that in rare cases there may be unforeseen delays of 24 to 48 hours for all EntroPay withdrawals.
An Instant Bank Transfer by INSTADEBIT is a fast and secure way to transfer funds from your CAD personal bank account to your Pinnacle Sports account. The only requirement is a valid checking account. Deposits made using INSTADEBIT are accepted without charge by Pinnacle Sports. For information on any INSTADEBIT client fees and account options, please contact INSTADEBIT.com directly.
To make a deposit by Instant Bank Transfer you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select INSTADEBIT Deposit. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle account. A hold is placed on all funds sent using INSTADEBIT, including all winnings from the deposit, until Pinnacle Sports confirms the deposit has cleared. INSTADEBIT deposits normally clear in 5 banking days.
For information on any INSTADEBIT client fees and account options, please contact INSTADEBIT directly.
When making your initial deposit by INSTADEBIT, funds may not be transferred to Poker within the first 7 days from the date of deposit. These restrictions apply to initial INSTADEBIT deposits only. Subsequent INSTADEBIT deposits can be transferred to Poker without delay.
Yes. If you deposit funds to your Pinnacle account using INSTADEBIT, payouts will be processed back to INSTADEBIT up to the amount originally deposited. You may also withdrawal funds in excess of the amount deposited to your INSTADEBIT account.
Withdrawal requests are processed from your Pinnacle Sports account. The maximum INSTADEBIT withdrawal is $12,000 CAD per transaction per day. There is no maximum amount you may withdraw per month. Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for INSTADEBIT the fee is $18 CAD. A hold is placed on all funds sent using INSTADEBIT, including all winnings from the deposit, until Pinnacle Sports confirms the deposit has cleared. INSTADEBIT deposits normally clear in 5 banking days.
To make a deposit by Maestro/Switch Debit Card you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Maestro, Delta Debit Card Deposit. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. The minimum debit card deposit is £25 GBP. The maximum Maestro/Switch Debit card deposit is £2,500 GBP per transaction up to £5,000 GBP per day and a maximum of £20,000 GBP per Month.
Withdrawals from accounts with Maestro/Switch deposits are processed by bank wire transfer, myCitadel or by NETELLER. No withdrawals will be processed without the proper debit card information submitted to Pinnacle Sports including a completed and approved Credit/Debit Card Authorization Form on file, with a copy of your picture identification and debit card, front and back.
Moneta is an e-wallet solution that allows you to transfer funds directly to your Pinnacle Sports account. Moneta accounts are available in EUR and USD. If your Pinnacle Sports and Moneta account currencies match, your deposits will be processed directly in that currency. No exchange rates will be applied. However, if the currencies are different, the funds are converted by Moneta using their conversion rate. Please contact Moneta directly for information regarding the currency exchange rate they use.
The basic principle is that you deposit funds into your Moneta account. These funds can then be disbursed to various online services, including Pinnacle Sports. When you request a transfer from Moneta to your Pinnacle Sports account, it will be completed within minutes. For information on Moneta client fees and account options, please contact www.moneta.ru directly.
To make a deposit using Moneta you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site. Use the drop down menu and select Moneta Deposit and click ‘Go’. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Please note: you may only register and use one Moneta account at Pinnacle Sports.
If your Pinnacle Sports and Moneta account currencies match, your deposits will be processed directly in that currency. No exchange rates will be applied. However, if the currencies are different, the funds are converted by Moneta using their conversion rate. Please contact Moneta directly for information regarding the currency exchange rate they use.
Funds deposited to your account with Moneta are immediately available for transfers to Poker.
To register with Moneta, please go to https://www.moneta.ru/register.htm.
Moneybookers is an e-wallet and provides a fast, simple and secure way of transferring money to your Pinnacle Sports account. In order to register with Moneybookers all you need is an email address. When using Moneybookers to fund your Pinnacle Sports' account, your deposit will be credited instantly.
Moneybookers offer several deposit options according to your country of residence. To learn more about Moneybookers and their deposit options or to open a Moneybookers account to make a deposit, please go to their website at www.moneybookers.com for more information.
Moneybookers account holders are identified by email address and name. Pinnacle Sports will accept your Moneybookers deposit only if your Moneybookers email address and name match the information registered for your Pinnacle Sports account.
To make a deposit by Moneybookers you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Moneybookers Deposit. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
In addition, with the exception of Yuan Renminbi accounts, Pinnacle Sports will only accept deposits in the specific currency you have designated for your Pinnacle Sports account. Pinnacle Sports will not make currency conversions or reimburse clients for conversion fees when using Moneybookers as a deposit method.
Moneybookers provides a fast, simple and secure way of transferring money to and from your Pinnacle Sports account. If you make deposits to your account using your Moneybookers account, payouts up to the amount deposited will be processed to your Moneybookers account.
Depending on the deposit method used, you may use Moneybookers to withdraw your winnings even if you have not made a deposit using Moneybookers.
To request a payout please log into your Pinnacle Sports' account and select Cashier - Moneybookers Withdrawal. Complete the form and your withdrawal will be forwarded for processing.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for Moneybookers, the fee is $15 USD. For information on the applicable fees for all other currencies, please select your preferred currency from the list on the Cashier Information pages of this Web site. Please take this into consideration when making your withdrawal request.
Please note that all withdrawals for more than $10,000 USD (or the equivalent amount in your local currency), require manager approval, therefore there may be a delay in processing these withdrawals.
myCitadel operates like an online bank account that you may transfer money to and from. myCitadel accounts are available in GBP and SEK for clients residing in these countries. In addition, myCitadel is available for selected countries (Spain, France and Germany) that use the Euro as their currency.
The basic principle is that you deposit funds into your myCitadel account. These funds can then be disbursed to various online services including Pinnacle Sports. When you request a transfer from myCitadel to your Pinnacle Sports account, it will be completed within minutes. The same applies for outgoing transfers.
Please note that myCitadel account holders are identified by email address and not by name. Pinnacle Sports will accept your myCitadel deposit only if your myCitadel email address matches exactly the email address registered in your Pinnacle account. For information on how to open an account with myCitadel, about client fees and account options, please go directly to myCitadel at www.myCitadel.com.
To make a deposit by myCitadel you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by myCitadel you will first need your own personal myCitadel account. All information required to open an account is contained on their site at www.myCitadel.com.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select myCitadel Transaction. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account within minutes.
Please note that if you do not have sufficient “Cleared” funds in your myCitadel account, and you have enabled Express Pay, you will be charged 5%, which will be automatically deducted from the amount deposited.
For information on any myCitadel client fees and account options, please contact myCitadel directly at www.myCitadel.com.
Yes. If you deposit funds to your Pinnacle account using myCitadel, payouts will be processed back to myCitadel up to the amount originally deposited. Withdrawal requests are processed directly from your Pinnacle Sports account and are normally processed within minutes.
Please note that all withdrawals for more than €7,500 EUR or the equivalent amount in your local currency require manager approval, therefore there may be a delay in processing these withdrawals.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for myCitadel the fee is €12 EUR, £8 GBP or kr 105 SEK.
myCitadel Express Pay is a fast and secure way to transfer instantly available funds directly to your Pinnacle Sports account. There is no waiting for funds to clear and you may start betting immediately.
By using myCitadel Express Pay, you will be charged a 5% fee. The 5% fee is automatically deducted from the amount of your deposit. All information required to open an account is contained on their site at www.myCitadel.com. For information on myCitadel Express Pay client fees and account options, please contact myCitadel directly.
To make a deposit by myCitadel Express Pay you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by myCitadel Express Pay you will first need your own personal myCitadel account. All information required to open an account is contained on their site at www.myCitadel.com.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select myCitadel Transaction. Follow the link to myCitadel Express Pay, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account within minutes.
Please note that you will be charged 5% of the deposited amount to instantly clear your funds. The 5% will be deducted automatically from the amount of your deposit. For information on any myCitadel Express Pay client fees and account options, please contact myCitadel directly at www.myCitadel.com.
NETELLER is a fast and secure way to transfer funds directly to your Pinnacle Sports account. NETELLER is an e-wallet solution that operates like an online bank account which you can transfer money to and from. NETELLER accounts are available in AUD, CAD, DKK, EUR, GBP, JPY, NOK, PLN, SEK and USD. All other currencies will be processed in the currency of your selected NETELLER account. These funds are then converted into your local currency using the daily conversion rate taken from www.OANDA.com.
You may use your NETELLER account to deposit to any account currency available at Pinnacle Sports with the exception of MYR and THB.
The basic principle is that you deposit funds into your own NETELLER account. These funds can then be disbursed to various online services, including Pinnacle Sports. When you request a transfer from NETELLER to your Pinnacle Sports account, it will be completed within minutes. For information on NETELLER client fees and account options, please contact www.NETELLER.com directly.
To make a deposit by NETELLER you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by NETELLER you will first need your own personal NETELLER account. All information required to open an account is contained on their site at www.NETELLER.com.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select NETELLER Transaction. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
For information on NETELLER client fees and account options, please contact NETELLER directly at www.NETELLER.com.
Yes. If you deposit funds to your Pinnacle Sports account using NETELLER, payouts will be processed back to NETELLER up to the amount originally deposited. Withdrawal requests are processed directly from your Pinnacle Sports account and are normally processed within minutes.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal each month but please be aware that some payment providers set minimum withdrawal limits. For NETELLER, the minimum request is listed in each currency in the Payments Information section of the website.
All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for NETELLER the fee is $18 CAD, 105 SEK, 85 DKK, ¥ 120 RMB, €12 EUR, £8 GBP or $15 USD (or the amount listed for your local currency).
NETELLER (1-PAY) is a fast and secure way to transfer funds directly to your Pinnacle Sports account for residents of the People’s Republic of China and Taiwan. NETELLER (1-PAY) is an e-wallet solution that operates like an online bank account which you can transfer money to and from. NETELLER (1-PAY) accounts are available in RMB and are only available to residents from the People’s Republic of China or Taiwan.
The basic principle is that you deposit funds into your own NETELLER (1-PAY) account. These funds can then be disbursed to various online services, including Pinnacle Sports. When you request a transfer from NETELLER to your Pinnacle Sports account, it will be completed within minutes. For information on NETELLER (1-PAY) client fees and account options, please contact www.NETELLER.com directly.
To make a deposit by NETELLER (1-PAY) you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
To make a deposit by NETELLER (1-PAY) you will first need your own personal NETELLER (1-PAY) account. All information required to open an account is contained on their site at www.NETELLER.com.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select NETELLER (1-PAY) Transaction. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
For information on NETELLER (1-PAY) client fees and account options, please contact NETELLER (1-PAY) directly at www.NETELLER.com.
Yes. If you deposit funds to your Pinnacle Sports account using NETELLER (1-PAY), payouts will be processed back to NETELLER (1-PAY) up to the amount originally deposited. Withdrawal requests are processed directly from your Pinnacle Sports account and are normally processed within minutes.
Please note that all withdrawals for more than $10,000 USD (or the equivalent in your local currency) require manager approval, therefore there may be a delay in processing these withdrawals.
Each Pinnacle Sports client is entitled to one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal each month but please be aware that some payment providers set minimum withdrawal limits. For NETELLER (1-PAY), the minimum request is ¥ 80 RMB.
All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for NETELLER (1-PAY) the fee is ¥ 120 RMB.
Available for all customers with AUD or NZD currency accounts living in Australia or New Zealand.
POLi Pay Online is a payment service that allows you to fund your Pinnacle Sports account directly from your bank account via your internet banking facility. Payment is instantly debited from your account and credited to your Pinnacle Sports account immediately.
You can use POLi Pay Online if you have access to an internet banking service. Click here to see a complete list of participating banks.
For more information or to register with POLi Pay Online, please go to https://www.centricom.com/faq/au/
To make a deposit using POLi Pay Online you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select POLi Pay Online Deposit. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Funds deposited to your account with POLi Pay Online are immediately available for transfers to Poker.
For more information on POLi Pay Online, please go to https://www.centricom.com/faq/au/
Available for all customers with PLN currency accounts living in Poland.
You can now transfer money from your own bank account directly to your Pinnacle Sprts account using Przelewy24 if you have an account with any of the following banks;
The above list of banks and payment methods is subject to change.
To register with Przelewy24, please go to http://www.przelewy24.pl/procedura_rejestracji.htm.
To make a deposit using Przelewy24 you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Przelewy24 Deposit. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
Funds deposited to your account with Przelewy24 are immediately available for transfers to Poker.
Available for all customers with EURO currency accounts living in Austria, Germany and Switzerland.
Sofortüberweisung is a payment service that allows you to fund your Pinnacle Sports account directly from your bank account via your internet banking facility. Payment is instantly debited from your account and credited to your Pinnacle Sports account.
For more information on Sofortüberweisung Click here.
To make a deposit using Sofortüberweisung, you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select Sofortüberweisung Deposit. Complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account.
When making your initial deposit by Sofortüberweisung, funds may not be transferred to Poker within the first 9 days from the date of deposit. These restrictions apply to initial Sofortüberweisung deposits only. Subsequent Sofortüberweisung deposits can be transferred to Poker without delay.
For more information or to register with Sofortüberweisung Click here.
To make a deposit by VISA Electron you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select VISA Electron Debit Cards Deposit. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. The minimum debit card deposit is £25 GBP. The maximum VISA Electron Debit card deposit is £2,500 GBP per transaction up to £5,000 GBP per day and a maximum of £20,000 GBP per Month.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - VISA Electron Debit Cards Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Due to changes in VISA rules, Pinnacle Sports is unable to return funds to a client’s Visa Electron Card.
Withdrawals from accounts with VISA Electron deposits are processed by bank wire transfer, myCitadel or by NETELLER. No withdrawals will be processed without the proper debit card information submitted to Pinnacle Sports including a completed and approved Credit/Debit Card Authorization Form on file, with a copy of your picture identification and debit card, front and back.
WebMoney operates as an online bank account. You deposit funds into your WebMoney account, and these funds can then be disbursed to various online services, including Pinnacle Sports. To open a WebMoney account, go to the WebMoney website at www.wmtransfer.com.
You may send WebMoney funds to Pinnacle Sports in either USD or EUR. All deposits are processed without charge. When you make a WebMoney deposit to your Pinnacle Sports account, your transfer will be completed within minutes.
To make a deposit by WebMoney you will need to be a Pinnacle Sports account holder. Getting started is easy and existing Pinnacle Sports account holders can login and make a deposit through our safe and secure Cashier facility.
After first logging into your Pinnacle Sports account, go to the Cashier section of the web site and select WebMoney Deposit. Follow the instructions on the screen, complete the form and select "Submit". If your deposit is successful, the funds will be added to your Pinnacle Sports account. All WebMoney deposits are processed without charge.
Please note that WebMoney deposits must be sent from a specific purse based on the deposit currency, either USD or EUR and the maximum deposit per transaction is $25,000 USD or €19,000 EUR. Webmoney deposit requests must be from a WebMoney passport with a "Formal", "Initial", "Personal" or "Merchant" status. Deposit requests from "Alias" passports will be declined. Each WebMoney ID may be used to fund only one Pinnacle Sports account. Clients using the same WebMoney ID will have their funds returned. Pinnacle Sports cannot be held responsible for any return fees.
For information on how to make a WebMoney Keeper Mobile or Telepat.ru deposit please click here.
Yes but withdrawals using WebMoney are accepted only if funds were originally deposited using WebMoney and they can only be returned to the same WebMoney ID as the account depositing.
To request a payout please log into your Pinnacle Sports' account and select Cashier - WebMoney Withdrawal. Complete the form and your withdrawal will be forwarded for processing.
While you may withdraw more than the amount deposited, the maximum aggregate withdrawal amount using WebMoney is $25,000 USD or €19,000 EUR per month. WebMoney withdrawals are returned to the same WebMoney passport with a status of "Formal", "Initial", "Personal" or "Merchant" as the deposit. Withdrawal requests to "Alias" passports will be declined.
WebMoney withdrawals are initially approved and the funds deducted from the Pinnacle Sports account. All WebMoney withdrawals require manager approval. It may take several hours before the withdrawal is completed to your WebMoney purse.
Clients who do not use our free account to account transfer option receive one free withdrawal per calendar month. There is no minimum amount required for your free withdrawal and you may use any authorized withdrawal methods. All additional withdrawals during the calendar month, for any amount using any withdrawal method, incur a fee. The fee is based on the withdrawal option selected and for WebMoney the fee is $15 USD or €12 EUR.