Due to changes in VISA and MasterCard rules, Pinnacle Sports is unable to return funds to member credit cards. Within three days of your deposit and before any withdrawal is processed, Pinnacle Sports must receive legible copies of the credit card, front and back, a valid identification with picture ID, and a completed Credit Card Authorization Form.
For your security and the protection of Pinnacle Sports, only scanned documents securely uploaded from the Web site will be accepted. The transmission and storage of all data is protected using the very latest firewall and 128-bit certificate-based encryption technology. This is the same Internet security standard for online transactions as demanded by major financial institutions around the World.
Please log into your account and go to the ‘Personal Details’ page of the My Account section of the Web site to securely upload your documents. Alternatively, required documents can also be safely uploaded by following the onscreen instructions on the ‘Make a Deposit - Credit Card Deposit’ page in the Cashier section. Documents submitted by email or fax are not accepted and will be deleted upon arrival.
Please do not include the 3 digit CVV2 or CVC2 Card Security Code when scanning the credit card information. This number is located on the back of your credit card. Either delete this information from the scan or cover these numbers before scanning the back of your card. Please ensure your complete signature and all necessary information is fully legible before submitting any information.
Documents should be uploaded within three days of the initial transaction with each card. No withdrawals will be processed without the proper credit card information held on file and approved by Pinnacle Sports.
Please note that withdrawals from accounts with credit card deposits are processed with a cheque (CAD accounts only), bank wire transfer with the exception of RMB accounts, INSTADEBIT (CAD accounts only), myCitadel, (SEK, GBP, RMB and selected countries that use the EURO as their currency) Moneybookers (RMB accounts only) or NETELLER.